Transformation Program Target Operating Model & Roadmap for a Large Non-Bank Lender
“We were preparing for a significant transformation program and engaged Amerinda to assist with the development of a target operating model and roadmap in a significantly compressed timeframe. They (Steve) led this development excellently, strongly collaborating and advising our team, and using their enterprise architecture and technology strategy expertise to produce a deliverable which provides us with a perpetual guide as to where we will be taking our organisation in the long-term.”
STEVEN MEEK
CHIEF INFORMATION OFFICER
CONTEXT
A large non-bank lender is undergoing a significant transformation program to rationalise their legacy platforms to simplify their operations and unlock the potential to significantly grow their customer base. They engaged Amerinda to assist them with the development of a target operating model and roadmap for the transformation, with delivery to the board.
ACTION
Working with the CIO and Program Director, Amerinda leveraged its strategy, architecture, and functional knowledge to guide a team of business and technology architects to recommend a desirable and viable way forward. A target operating model (TOM) was devised to ground the program’s end-state and serve as a basis for more accurate estimates. A program roadmap was developed to provide a clear view of business strategy-aligned outcomes.
RESULT
The client was able to ascertain a comprehensive cost profile of the program and develop a strong business case for board approval. The quality of the advice was recognised as a key contributor to defining the outcomes to triple the customer base over the next 4 years.